1.1 Background of the Study
Good governance, in this era has drawn public awareness of the operations of public institutions. It has also become an important factor in the consideration of a nation’s ability to adhere to universally acceptable democratic standards (Bratton and Rothchild, 2012). It ensures that political, social and economic priorities are based on broad consensus in society and that the voices of the poorest and the most vulnerable are heard in decision-making over the allocation of development resources (World Bank, 2003). Good governance in the public sector aims to encourage better service delivery and improved accountability by establishing a standard for good governance in the public sector (IFA, 2013). Effective governance in the public sector encourages better decision making, efficient use of resources and strengthens accountability for the stewardship of resources (Mutahaba, 2012). According to IFA (2013), good governance is characterized by strong inspection which provides important pressures for enhancing public sector performance and tackling misconduct. It also improves management, leading to more effective implementation of the chosen interventions, better service delivery and better outcomes. The principles of good governance such as participation, rule of law, transparency, accountability, fairness and efficiency enable employees to be more effective and 2 transparent in providing high quality services. It also protects them from the tendency towards misconduct (Alaaraj, 2014). On the other hand, weak governance compromises service delivery and tends to benefit a selected elite. There is worldwide dissatisfaction with the quality of service offered in public institutions. Many people complain about the quality of customer service representatives, facilities, procedure/policies and the general atmosphere of public institutions. It was reported by Ara and Rahman, (2006) that in Bangladesh poor quality customer service in the public sector is due to lack of well-organized management and accountability on the part of public servants.
EFFECT OF GOOD GOVERNANCE ON PUBLIC INSTITUhttps://jollertexcomputer.com.ng/index.php/2019/12/08/factors-causing-delays-in-road-construction-in-nigeria/TION IN NIGERIA
Statement of the Problem
Since establishment of NESCO in the year 1967, only 18.4% of the country’s citizens have access to electricity (NESCO Annual Report, 2014). Low access and utilization of electricity in the country for decades is a matter of concern which stagnate country development and NESCO growth as an institution. There is worldwide dissatisfaction with the quality of service offered in public institutions. In Africa particularly Nigeria, many people complain about the quality of customer service representatives, facilities, procedure/policies and the general atmosphere of public institutions.
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