EFFECTS OF ONLINE REGISTRATION ON STUDENTS ACADEMIC PERFORMANCE

EFFECTS OF ONLINE REGISTRATION ON STUDENTS ACADEMIC PERFORMANCE

The extent of use and application of IS can be evaluated by looking at the level to which the system achieves the goals for which it was designed for (Lui & Arnett, 2000). In today’s competitive world, however, IS are also expected to contribute towards achieving the institution’s mission, improve productivity and facilitate service delivery (Elpez & Fink, 2006). DeLone and McLean’s (2003) Model of Information Systems Success explains the relationship between effects of IS on effectiveness and quality of IS. According to this model, effectiveness affects both the use of IS, and how satisfied the intended users are with its use. A higher IS effectiveness would lead to improved user satisfaction, and this in turn translate into positive impact on individual productivity and eventually resulting in organizational productivity improvements (DeLone & McLean, 2003). A study by Harindranath, Dyerson, and Barnes (2008), suggested that institutions of higher learning organizations are often driven by pressure of cost and efficiency, factors that can be addressed by having effective IS within these institutions.

The field of information technology has improved tremendously in the past decade with the invention of all kinds of new technologies for example e-commerce, e-learning, e-business, and e- registration to mention a few. In this technological era of education and doing business, information is considered to be an important asset for any academic institution. The availability of student’s data and feedback can help an educational institution to align its business processes according to the needs of its students and stakeholders. The effective management of these data can help institutions reach out directly to their students and stakeholders and also streamline its activities. Commitments towards the success of tertiary education can be achieved through innovations such as updating of information, continuous enrolment, e-payment, and online student registration as well. This innovation approach helps pioneer many of the conveniences of students.

Many events have demonstrated that successful e-business is those that recognize the needs of their target users and match them with relevant contents. We are now in the age of knowledge is power and content is king. This phrase is often used in reference to any business conducted on the internet. People want to access product and services of an individual or corporation on a 24/7 basis. They also expect reliable, functional fast and user friendly services and any corporation that provides such services have higher success rates.

These benefits of e-business are also felt in the academic institutions. It can be applied in the areas of student’s online registration and payment of school fees. This system will offer among other things effective customer service and stream line supply chain management (the strategic management of distribution channels and the processes that support them). This system will have a site and will be accessed using any browser such as Internet explorer, Mozilla Firefox, Opera, Chrome etc.

E-registration site can be accessed from anywhere with an internet connection, mostly these sites are portals. Pena-Lopez, (2009) describes a web portal as a site that functions as a point of access to information on the World Wide Web and portals present information from diverse sources. E-registration is a system that could easily manage its student body while also providing added bonuses, with its main goal being to ease the transfer of information. It simplifies the registration process through a web-enabled, user-friendly wizard and digitizes all supporting documents using intuitive process and tools. The education system requires a tremendous amount of data and documentation, and this e-registration solution allows institutions to focus less on processing paperwork and more on what matters most such as meeting the educational needs of their students by having a cost-efficient, secure registration process that allows for easy access to students files. Intranets and portals are supposed to provide an infrastructure through which end-users can gain effective access to information sources needed to assist in daily tasks such as effective decision making, planning and research (Brakel, 2003).

EFFECTS OF ONLINE REGISTRATION ON STUDENTS ACADEMIC PERFORMANCE

Statement of the problem

The use of the web for student registration emerged because of the problems associated with manual handling of registration and student records. Such problems included mismanagement of students’ academic records, mismanagement of courses registered for, etc. This is irrespective of several efforts to improve on manual registration in the University. It should be noted that in Africa, governments, corporate bodies and academic institutions decided to adopt e-solution in order to overcome the problems of manual operations. This relates to the position by Sore (2005) who pointed out that e-government and associated paraphernalia were ways of getting things done electronically to overcome manual problems. This exactly is the rationale behind the university‘s (EBSU) creation of its portal. Since the portal was created, students and staff have been using it; it is considered important to examine its level of acceptance and use for registration by the students of the university. The outcomes from this study will assist the university to know whether or not the problems of manual handling of students’ registration and mismanagement records have been overcome. The level of acceptance and use of online registration by the students of the university that will be unraveled in this study will provide a framework for the improvement of online registration at the university from which other universities in the country can copy to improve their own online registration exercise.

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Updated: 24th August 2018 — 3:54 pm

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