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EFFECT OF MODERN TECHNOLOGY ON SECRETARIAL PROFESSION: FOCUS ON SOME TERTIARY INSTITUTIONS IN EKITI STATE

CHAPTER ONE

INTRODUCTION

Background of the Study

Modern Technology has tremendously been a source of blessing to mankind. Various industries and fields of professions has felt the impact of technological innovations through the use of Information Communication Technology in bringing the fastest and accurate outputs and ease the ways of resolving problems. Today, secretaries are no longer using the primitive tools in delivering services expected of them but now trained to handle modern ICT equipments like computers, fax-machines, telephones etc.

For decades now, fast changes have been taking place in all facets of human life including the office environment. This is as a result of technological advancement. Every office in today’s business world, be it government, industry or other human endeavors, require facts and accurate information for quick decision-making.

The office worker, including the secretary, expects certain support from the organization into which he/she is employed. This support can be technological (machines and equipment) and human. In offices of past, manager’s dictated memos and letters and secretaries typed them.  Most recently, business have developed word processing centers and relied on personal computers and even electronic mail in an effort to lessen the need for secretarial support and make the employee-secretary very productive (Ezoem, 1995; Osuala, 2004).

As a result of changes in technology, the role of secretaries in Academic and Business field (College of Education, Ikere-Ekiti, A Case Study) has changed tremendously from that of typewriting and shorthand dictation, answering of telephone calls and processing of mails. Today’s secretaries are exposed to office technology including the internet that make work much easier and knowledge more accessible (Edwin, 2008). It is now easier to send messages by telex, electronic mails (e-mails), fax and telephones. Other office gadgets available to the secretary are photo-copy machines, duplicating machines, dictating machines, printers, among others. This is the era of computers and information technology which has become an enabler of greater convenience. Three (3) of the most popular types of computer software programme are word processing, which help the user to write and edit memos, letters and reports, data management programmes or databases, which help the user-secretary to use long lists of data and spreadsheet programmes, which handle tables and numbers (Dulek and Fielden, 1999). Secretaries now have many technologically advanced office gadgets to ease their jobs and enhance proficiency and productivity leading to improved access to goods and services globally (Akpomi, 2003; Anyakoha, 2002; Wofersohn, 2001).

There are wide range of office machines and equipment which now enable secretaries to improve their performances. Such new machines take the form of electronic typewriters that have replaced the manual ones. Word processors with milt-purpose facilities, computers and other sophisticated office machines and equipment are now provided by employers. Some of the physical equipment used by secretaries includes computer communication equipment and electronic pocket organizers (Lucas, 1997). New technological equipment that has altered the procedures and technique for office functions include the computers, electronic mail/ commerce, voice mail, and the Internet.

Statement of the Problem

Modern Technology relevance to the Secretarial Profession in College of Education, Ikere-Ekiti is a noticeable improvement among the various departmental secretaries’ job output. It is noted that uses of ICT equipment in offices does not only assist the secretaries in carrying out their job effectively but also render qualitative service output to the entire academic community  of the College. In modern times, it is not uncommon to find some organizations still subjecting secretaries to the use of manual typewriters. When secretaries are not provided with efficient and effective working tools, productivity is definitely bound to be low. It is in view of this that this research work aimed at finding out the impact of technology on the secretarial profession in some tertiary institutions in Ekiti State.

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Updated: September 28, 2017 — 9:20 pm

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